Remote Administration Guide

Version 1.2 | Updated March 2026

A few words from me

The idea for NextMe came about when my mother developed early-stage dementia and the many icons and settings on her smartphone began to confuse her more and more. She would often call in the evenings, worried she had broken something or pressed the wrong thing. I was unable to help her remotely — and I know she went to bed frustrated and frightened more than once.

I decided to solve that problem as best I could. Two priorities: simplicity and the ability to help from a distance.

What helped me understand what to include was observing what she still used and managed well. She made calls, sent text messages, paid with MobilePay, listened to the radio and checked the weather before her daily walk. She just needed these things to be easy to find — and for help to be at hand if something went wrong. That is what NextMe tries to be.

The app is not a replacement for human contact or professional care. It is a tool that provides reassurance — for the user and for the person looking after them.

Design your own home screen

NextMe deliberately has room for seven large buttons. Not eight, not ten. Deliberately. There is also an empty zone — that is not a mistake, it is a reserved grip area for the thumb when holding the phone naturally.

Take time with the setup. Many of the buttons are optional. If someone else manages the medication, the medicine button is redundant on the home screen — remove it, and the screen becomes cleaner, or there is room for something that is actually used. Family members can adjust all of this via remote administration from a computer or phone, without touching the user's device.

The app contains more than most people need — because it is made for different needs and situations. That is not a problem, it is a strength: you choose what is shown.

For those without an iPhone

The NextMe app is, in version 1.2, only available for iPhone. But if you are a helper, family member or care professional, you can log in via a browser — on a computer, tablet or Android phone — and manage and administer remotely. From here you can update medication, contacts, photos, buttons, radio stations and more.

asyoulike.dk/nextme/remote/

Version 1.2: Left-handed grip is not yet supported — the empty zone is positioned for right-handed use. We are working on this.

Introduction

NEXTME remote administration allows you to help your loved ones from your computer, tablet, or phone — without being physically present.

As a helper (also called "remote admin"), you can:

  • Manage medicine reminders
  • Update contacts (SOS and VIP)
  • Add events to the calendar
  • View the person's location via GPS
  • Send "Are you OK?" messages
  • Adjust which buttons appear in the app
Important: You can only manage users who have accepted you as a helper in the NEXTME app. This requires a one-time pairing with a 6-digit code.

Login & Access

There are two ways to log in to remote administration:

1. With email and password

  1. Enter your email address (same as in the NEXTME app)
  2. Enter your password
  3. Click "Sign in"

If you forgot your password, click "Forgot password?" and follow the instructions in the email you receive.

2. With QR code (easiest)

  1. Click "Sign in with QR code"
  2. Allow camera access
  3. Open the NEXTME app on your phone
  4. Go to "Settings" → "Remote Help"
  5. Tap "Generate web login"
  6. Scan the QR code with your computer's camera
Tip: QR login is the easiest method, as you don't need to remember your password. The code only works once and expires after 5 minutes.

Your Dashboard

When logged in, you see an overview of all the people you help. Each person is shown as a card with:

  • Name: The nickname you gave the person
  • Last active: When the person last used the app
  • Quick actions: 6 buttons for the most used features

View details

Click on a user card to see all available features for that person. You can also click directly on a quick action (e.g., "💊 Medicine") to go directly to that feature.

Live updates: "Recent activity" updates continuously, but updates may be delayed by up to 5 minutes. This feature is a supplement to personal care and support — not a replacement for human care, supervision, or professional judgment.

Add a new person

To connect a new person, you need to:

  1. Open the NEXTME app on the phone you want to help
  2. Go to "Settings" → "Remote Help"
  3. Tap "Connect helper"
  4. Select which features the helper may use
  5. A 6-digit code appears
  6. The person who wants to help must enter the code in their app

Manage Medicines

You can view and edit all medicine reminders for the person you help.

Add new medicine

  1. Open the medicine overview for the person
  2. Click "+ Add medicine"
  3. Fill in:
    • Name: E.g., "Panodil" or "Blood pressure pills"
    • Dosage: E.g., "2 tablets" or "10 mg"
    • Times: Click the time to add more
    • Days: Select which weekdays the medicine should be taken
  4. Click "Save"

Status indicators

  • 🟢 Green: Medicine taken on time
  • 🟡 Yellow: Waiting to be taken
  • 🔴 Red: Overdue (not taken)
Important: When you change medicine, the person automatically receives a push notification on their phone. This ensures they always have the latest information.

Manage Contacts

You can manage two types of contacts: SOS contacts and VIP contacts.

SOS Contacts

SOS contacts appear on the red SOS button in the app. The first SOS contact is called when the user presses the SOS button.

VIP Contacts

VIP contacts are important people who should always be easy to call. They appear in the app as chosen.

Add contact

  1. Open contacts for the person
  2. Select "SOS contacts" or "VIP contacts"
  3. Click "+ Add contact"
  4. Fill in name, phone number, and relation
  5. Click "Save"

Calendar & Events

Add events and appointments to the person's calendar. Events appear in the app and can send reminders.

Add an event

  1. Open the calendar for the person
  2. Click on the date you want to add an event to
  3. Fill in:
    • Title: E.g., "Doctor's appointment" or "Birthday"
    • Time: (optional) Time of the event
    • Type: Choose colour/category
    • Description: (optional) Additional details
  4. Enable "Send reminder" if the person should be reminded of the event
  5. Click "Save"

Views

You can switch between three views:

  • Month: Overview of the entire month
  • Week: Detailed weekly view
  • List: Upcoming events in order

GPS Tracking

If the person has given permission for GPS tracking, you can view their position on a map and enable or disable tracking as needed.

Prerequisite: GPS tracking requires that Location Services are enabled on the user's iPhone. Go to Settings → Privacy & Security → Location Services and make sure NextMe has access. There is a guide to this inside the app under Settings.

View position

The map shows the person's last known position with an accuracy of approximately 10–50 metres. Below the map you can see:

  • Last updated (timestamp)
  • Battery level on the phone
  • Whether tracking is active

Start/stop tracking

  1. Open the GPS view for the person
  2. Click "Start tracking" or "Stop tracking"
  3. Confirm your choice

When tracking is started, the phone begins sending positions every 5 minutes. This uses additional battery.

Privacy: GPS tracking should only be used when necessary for safety reasons. Always respect the person's privacy and autonomy.
Legal responsibility: When using GPS tracking and other activity logging, you are responsible for ensuring that applicable law is followed, including GDPR, and that necessary permissions and consents have been obtained from the user or a legally authorised representative. NextMe disclaims liability for unlawful use, unauthorised monitoring, or misuse.

"Are you OK?" Check-in

Send a discreet message to the person to ask if they're doing well. They can respond with a single tap — no complicated text input.

How to send a check-in

  1. Find the person in your dashboard
  2. Click the ❓ "Are you OK?" button, or open the person and select check-in
  3. Confirm you want to send the message

The person receives a push notification on their phone with the option to reply "Yes" or "No".

Response options

  • Yes (green): The person is fine. You receive confirmation.
  • No (red): The person needs help. You immediately receive a message.
  • No response: If they don't reply within 10 minutes, "No response" is shown.
Legal responsibility: When using GPS tracking and other activity logging features, you are responsible for complying with applicable law, including GDPR, and for ensuring that required permissions/consents are in place from the user or a legally authorized proxy. NextMe disclaims liability for unlawful use, unauthorized monitoring, or misuse of these features.

Settings

You can adjust which buttons are shown in the app for the person you are helping. This makes the interface simpler by only displaying relevant features.

Lock the app with Guided Access

One of the most important settings is not in NextMe — it is in the iPhone's own settings. "Guided Access" locks the iPhone to a single app, preventing the user from accidentally ending up in the regular iPhone menu with all its icons.

Enable it here: Settings → Accessibility → Guided Access. Turn it on, set a passcode, and activate it by triple-clicking the side button while NextMe is open. This should be the last thing you set up, after everything else is configured.

There is a guide to Guided Access inside NextMe under Settings → Guide.

Block unknown callers

Many people — not just specific groups — are stressed by calls from unknown numbers. Apple has solved this: you can enable "Silence Unknown Callers" in iPhone settings so only contacts from the address book ring through. NextMe includes a small guide to this under Settings, if you wish to enable it. It is entirely optional.

Troubleshooting

I can't log in

  • Make sure you use the same email as in the NEXTME app
  • Try resetting your password
  • Use QR login as an alternative
  • Ensure you have internet connection

I don't see any users

  • You must first be added as a helper from the app
  • Ask the person you want to help to generate a pairing code
  • Check that the pairing is still active (not expired)

Changes don't appear in the app

  • Data normally syncs within a few seconds
  • Ask the person to close and reopen the app
  • Check that the person has internet connection on their phone

Contact support

If you still have problems, contact us: